The Challenge
Before partnering with RLC Outsourcing, the organization faced significant operational challenges with its previous global Employer of Record (EOR) provider. These issues, which persisted for approximately six months, caused serious disruption and exposed the business to compliance risks within Thailand’s highly regulated labor environment.
The main problems stemmed from a lack of local expertise and support. The previous provider had no local team in Thailand, resulting in delayed responses and constant back-and-forth communication. Most critically, the provider’s limited understanding of Thai labor laws led to non-compliance, including the failure to submit Social Security (SSO) contributions for employees—putting both the company and its workforce at risk.
Recognizing the potential impact, Mr. Eddy Neo, HR Director for Rest of Asia, determined that a strategic change was needed to restore operational integrity and legal compliance.
The Solution
To address these challenges, the global enterprise turned to RLC Outsourcing to implement a comprehensive EOR solution tailored to its specific needs in Thailand. RLC’s approach was designed to directly address the shortcomings of the previous provider.
RLC’s key contributions included:
- Local Expertise and Presence: RLC provided a local office presence in central Bangkok and a team with a clear understanding of Thai labor laws, offering a reliable local point of contact.
- Proactive Compliance Consulting: The RLC team offered ongoing consultation and proactive advice, ensuring our company was fully compliant with local employment regulations and that all proper benefit submissions were made.
- Improved Communication: RLC established a clear, straightforward, and highly responsive communication channel. This eliminated the delays and confusion previously experienced, allowing for quick problem-solving and efficient processes.
The Results
Since partnering with RLC Outsourcing, the client’s Thai operations have been transformed. The move to a local, expert provider has resulted in consistent compliance with all employment laws and a dramatic improvement in operational reliability.
Today, the company benefits from:
- Full adherence to local employment and SSO regulations
- Streamlined communication and proactive support
- Trusted local HR guidance that promotes long-term stability
This partnership has not only resolved previous challenges but has also built a strong foundation for continued success and sustainable growth in Thailand.
About Company
The client is a global leader in the design and manufacture of fastening solutions, recognized for its commitment to quality and innovation. With a presence across multiple countries, the organization relies on trusted partners like RLC Outsourcing to ensure its international operations are both compliant and efficient.